Policy
Returns & Exchanges
We stand behind every piece. If something isn't right, we'll make it right.
30-Day Return Policy
We accept returns within 30 days of the delivery date. Items must be unworn, unwashed, and in their original condition with tags attached. Sale items are final sale and not eligible for return.
What's Eligible
Eligible for Return
- Unworn, unwashed items
- Original tags attached
- Within 30 days of delivery
- Full-price items
- Defective or damaged items
Not Eligible
- Worn or washed items
- Items without tags
- After 30 days of delivery
- Sale or clearance items
- Items marked final sale
How to Return
- 01
Contact us
Email support@thisismyera.co with your order number and reason for return. We'll respond within 1–2 business days.
- 02
Ship it back
Pack your item securely and ship to the address we provide. Return shipping costs are the customer's responsibility unless the item is defective.
- 03
Get your refund
Once we receive and inspect your return, we'll process your refund within 3–5 business days to your original payment method.
Questions?
Reach us at support@thisismyera.co and we'll get back to you within 1–2 business days.